1. Fee Payment

  • Parents/Guardians are requested to verify student details and fee information carefully before making payment.
  • Once the payment is successfully completed, a receipt will be generated for reference.

2. Refund Policy

Refund requests may be considered only in genuine cases such as:

  • Excess payment made by mistake
  • Duplicate transaction/payment
  • Technical error during payment
  • Student admission cancellation or withdrawal as per school rules

Any approved refund shall be processed only by Lourdes Convent School after verification of records and management approval.

3. Refund Processing

  • Refund requests must be submitted directly to the school office/accounts department along with payment proof and transaction details.
  • Refunds, if approved, will be processed within 7–15 working days depending on banking procedures.
  • The refund amount will be credited to the original payment source/account wherever applicable.

4. Cancellation Policy

  • Fee payments once made are generally non-cancellable except in cases approved by the school administration as per school policies.
  • Admission cancellation and related refund matters shall be governed solely by the school rules and management decisions.

5. Dispute Resolution

  • For any payment-related issue, dispute, or query, parents/guardians must contact Lourdes Convent School directly.
  • State Bank of India (SBI), SBIePay, or any payment gateway service provider shall not be responsible for resolving school fee-related disputes.
  • The school will verify transaction records and coordinate with the payment gateway/bank wherever necessary for genuine cases.

6. Contact Information

For refund, cancellation, or payment-related support, please contact:

Accounts Department
Lourdes Convent School, Surat

Email: lourdesconventcbse@gmail.com
Phone: 02613189737
Office Hours: Monday to Saturday – 8:00 AM to 2:00 PM

7. Policy Updates

Lourdes Convent School reserves the right to modify or update this policy at any time without prior notice. Updated policies will be published on the official school website.